Security

Phishing:

Phishing emails are an increasingly common method used to try and gain access to personal details in order to carry out fraud or identity theft.
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Typically, a phishing email will claim to have been sent by a reputable organisation and ask that you respond to the email with your username and/or password or that you enter your sign in details over a 'secure' connection.
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Whilst phishing emails can seem very professional, there are usually a number of clues to alert you to the fraudulent nature of the emails. When reading an email claiming to be sent from musicwise.io, you should always keep the following questions in mind:
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Are you being asked to provide your password? musicwise.io will never ask you to provide your password in response to an email or phone call.

Are there spelling and grammar mistakes in the email? Phishing emails often originate from outside the UK and spelling and grammar mistakes are common.

Are you being asked to download something? If you don't recognise a file, don't download it. All musicwise.io account details are stored online, so we'll never ask you to download anything to use the service.

Are you being threatened with losing access to your account? Phishing emails sometimes make it seem like you'll lose access to your account unless you download something or provide your sign in details. musicwise.io will never ask you to do anything like this in order to keep your account open.

If you're suspicious of any email you receive from musicwise.io, please contact us with the subject line of the email, and the email address it was sent from.
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Spoofing:
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Spoofing occurs when a criminal creates an exact copy of a website in order to make a fraudulent company look legitimate. A spoofed website will usually look exactly the same as the website of a legitimate company, but with a slightly different web address (e.g., '.biz' instead of '.com' or '.co.uk'). If you're suspicious of any website you're directed to as a result of your dealings with musicwise.io, please contact us and we'll investigate.
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Identity theft:
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Identity theft occurs when an individual steals personal details from someone else, and uses the information to fraudulently impersonate that individual. Victims of ID theft often find that their details are used to open bank accounts and obtain credit in their name.
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Identity theft can only take place where a criminal has been able to gain access to enough personal details to create false documents in another person's name. In order to avoid becoming a victim of identity theft:
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Never give out sensitive personal information such as your bank details, date of birth, National Insurance number or a copy of your passport in relation to an email.
Look out for spelling and grammar mistakes in emails you receive.
Never give out your sign in details in response to an email.
If you suspect that you've been a victim of identity theft, you should contact the police as soon as possible. Details on how to report a fraud can be found here.

Online security risks can be minimised simply by ensuring that your password is always kept secure. We recommend you follow the password security advice below:

Always use a password which is personal and does not contain your name, email address or the word 'password'.
Ensure your password contains both letters and numbers.
Never give your password out to anyone - we will never ask you for your password.
Change your password at least once every three months.
Take a moment to memorise your password so you don't need to write it down.
Try and use a different password for each different website you use.
Keep your password secure and up-to-date.

Passwords should be changed at least once every three months and shouldn't contain your name, email address or the word 'password'.
If in doubt, report it. If you're suspicious about any contact you receive related to musicwise.io, contact us and our Customer Support Team will investigate.
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If you think you have been the victim of online fraud, we recommend you report it to Action Fraud, the national fraud and internet crime reporting centre, who will be able to advise you further.
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You can contact Action Fraud on 0300 123 2040, or visit their website for advice http://www.actionfraud.police.uk/

We've partnered with several industry leaders to ensure you receive the most secure levels of service possible whilst using the site.

To protect your personal information musicwise.io uses industry standards such as TLS (Transport Layer Security) encryption to encrypt and secure your data.

musicwise.io automatically scans, detects, and quarantines new viruses, ensuring that all documents uploaded to or downloaded from musicwise.io are safe and virus-free.

Musicwise.io’s is served using Zeit.co, and data is managed using MongoDB Atlas, backed by AWS.